PUMA Managed IT's Service Desk Is Now AAOE Peer Reviewed™

Puma Managed IT is a National Managed Services Provider, located in Central Florida. We were established in 1999 and began our journey as a telecommunications company. We still provide telecom services, but have expanded our offering to focus on Managed IT, Cyber Security, AI, and beyond.

Puma’s business office is open Monday-Friday, 7am to 7pm EST.

Our service department never closes.

All Core, Core+, and Complete plans are quoted and billed per user monthly.

We understand every business varies by size, staff arrangement, and complexity. Some businesses have a lot of full-time employees, whereas others may have more part-time employees.

We work with you to determine the correct quantity, then bill in a range that prevents billing headaches. We'll meet with you on a monthly and quarterly basis to make sure we adjust accordingly. In some cases, advanced security products and add-on services are billed differently with consumption, usage, and device licensing are in use. We explain those items clearly in a proposal / order request before they land on your bill.

💡 A user is a staff member, either full time or part time.

Yes, our plans can be modified to Co-Managed IT. In most cases, you already have a team that is managing the day to day. Our services are designed to complement your team by understanding their role in the organization, what lanes they are best in, and how to ensure we're a resource when they need help.

🤜🏻 🤛🏻 We extend our systems and tools, so we work in a unified platform.

👌🏻 We build an accountability framework by tracking what is being done, how much time is spent doing those things, and if they are needing to be calibrated to align with company goals.

🎯 We ensure the team is working on initiatives that are best for their skill and abilities.

👨🏾‍💻 They inherit best practices, process development, and centralized knowledge so it can never leave if a tech leaves the organization.

🛡️ We build a security program to ensure the team is operating within the frameworks of best security posture.

Yes - We have a full service, turn-key solution that was built for clients of all shapes and sizes. We cover all the common services and needs and adjust them around you your business.

YES! Let us know and let’s see what is possible.

Puma will help you review your current agreement and work backwards from any contract renewals, hidden costs, and assist with a communication plan. In some cases, we may be able to help negotiate, buy out the agreement, or find ways to enable clarity on what is needed to make a transition.

Puma has been innovating for decades by rethinking how technology and services are valued. Currently, we are leveraging generative and LLM AI models to enhance business processes and workflows. This innovation allows us to resolve issues faster, manage more efficiently, and rethink how AI can replace cost center functions, reduce risks, and improve security posture.

Leveling up our Dispatching and Issue Assignment: Our AI-driven system automatically assigns tasks to the most qualified technicians, eliminating the need for manual dispatching and routing. This not only ensures that the right engineer is assigned to your issue but also guarantees faster response times and optimizes resource allocation. As a result, we can handle more requests with fewer, yet more highly qualified, engineering resources.

Chris Burns & Ed Dibeler own Puma Managed IT - See their LinkedIn accounts below.

Both Chris & Ed have been in the managed IT industry with a focus in Healthcare for over 20 years.

Our legal corporate address is: 3998 CR 309, Lake Panasoffkee, FL 33538

Corporate office: We do not have a corporate office where people work out of. We embrace a remote culture and enable staff to work anywhere they are the most productive.

Where to mail checks? We have moved away from checks. Why? It’s slow, the mail is unpredictable, and it costs a lot of money to employ people to go get a payment and take it to a bank. If you must send us a check, please send to: 3998 CR 309, Lake Panasoffkee, FL 33538

How else do you accept payment? ACH or credit card is the way. Reach out to ar@pumamit.com for more information in how to setup payments like ACH and Credit Card.

Organizations of all sizes, from 10 employees to 10,000+ with national offices partner with Puma. Puma is an outsourced IT company that accommodates needs based on the organization structure, security maturity, and technology challenges it's facing.