Technology & LoB Application Monitoring

What is it?

Know before it creates a disaster. Technology monitoring is how we ensure all your most critical systems and applications keep running. By understanding dependencies and monitoring those key systems and services, we're better prepared to communicate needs prior to any major issues or failures. By continuously monitoring your servers, networks, and critical applications, we ensure optimal performance, reliability, and security for your IT environment.

Why is it important?

Continuous monitoring of your IT infrastructure and applications is essential for detecting and resolving issues before they impact your business. Proactive monitoring helps maintain system uptime, improves performance, and ensures that your technology supports your business goals effectively.

How it works:

When partnering with PUMA, you get a comprehensive onboarding experience. We begin with an assessment of your current IT infrastructure and application landscape to understand your monitoring needs. Our team then implements monitoring tools and processes tailored to your environment. Continuous monitoring of your core infrastructure and LoB applications provides real-time visibility into system health and performance. When issues are detected, our team responds promptly to resolve them, minimizing impact on your business. Regular reports keep you informed about the status and performance of your IT environment.

What are the benefits?

Comprehensive Coverage

Monitor all critical components of your IT environment, including servers, networks, databases, and applications.

Reduced Downtime

Minimize downtime and disruptions by proactively managing and maintaining your IT infrastructure.

Performance Optimization

Ensure your systems and applications are running at peak performance, enhancing overall productivity.

Pinpoint a sea of noise

Clarity of what is going on, quicker identification and analysis of root causes of issues, faster troubleshooting, preventing outages, increasing productivity of employees, context for data-based capacity planning for hardware and software lifecycle and many more.

What's keeping you up at night? Don’t wait for disasters—prevent them with proactive alerts from PUMA Managed IT - Included in Core.

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42
entitlements to explore

Learn more about PUMA's Core, Core+, and Complete entitlements. Click one and learn how they work, why they are important, and their benefits.

Service Desk Core entitlements
Support For Your Staff

Service Desk Core

Supporting Your Technology

Service Desk Core

5 Ways We Support You

Service Desk Core

Access to Engineers

Service Desk Core

Fast SLA Guarantee

Service Desk Core

Asset & Inventory mgmt.

☂️ Meets cyber insurance

Account Management Team

Service Desk Core

Procurement & Sales

Service Desk Core

IT Strategy with vCIO

Service Desk Core

Identity Management

☂️ Meets cyber insurance

Security & LoB patching

☂️ Meets cyber insurance

Data Encryption Support

☂️ Meets cyber insurance

MFA Support

☂️ Meets cyber insurance

Vendor Management

☂️ Meets cyber insurance

Web traffic & Content Filter

☂️ Meets cyber insurance

NGAV - Virus License & Support

☂️ Meets cyber insurance

EDR & MDR license & Mgmt.

☂️ Meets cyber insurance

Security Baseline for Endpoints

☂️ Meets cyber insurance

PBX & Phone systems

Service Desk Core

Microsoft 365 Support

Service Desk Core

Network Support

Service Desk Core

License & SaaS mgmt.

Service Desk Core

ISP & Internet Mgmt.

Service Desk Core

Service Desk Core+ additional entitlements
Phishing Simulation

☂️ Meets cyber insurance

Vulnerability & Pen Testing

☂️ Meets cyber insurance

Security Awareness Training

☂️ Meets cyber insurance

DNS Advanced Filtration

☂️ Meets cyber insurance

Dark Web Filtration

☂️ Meets cyber insurance

Password Manager for Staff

☂️ Meets cyber insurance

HIPAA Platform & Mgmt.

☂️ Meets cyber insurance

Security Risk Assessment

☂️ Meets cyber insurance

Application Whitelisting

☂️ Meets cyber insurance

MDR + 24/7/365 SOC

☂️ Meets cyber insurance

Network Control

☂️ Meets cyber insurance

Ringfencing

☂️ Meets cyber insurance

Elevation Control (PAM)

☂️ Meets cyber insurance

Storage Control

☂️ Meets cyber insurance

Service Desk Complete
On site visits

Service Desk Complete

Unlimited Projects

Service Desk Complete