Designed for businesses fed up with costly, low-effort IT support. Our Core, Core+, and Complete plans offer flexible solutions tailored to your needs. Whether you're looking for fully outsourced IT or a co-managed approach, find out which plan is right for you.
Service Desk Core
With Service Desk Core, we provide you with 26 of the most thoughtful IT & security entitlements that doesn't break the bank. Click one and learn how they work, why they are important, and what benefits they provide.
What's included?With Service Desk Core, you get all the service and support entitlements, along with essential security measures to safeguard your business from cyber threats. Click to explore how they work, why they matter, and the benefits they offer.
Any entitlement with: ☂️ Meets or surpasses cyber insurance requirements and is included in Service Desk Core
💡 All plans are billed per user. A user is a staff member, either full time or part time.
Yep. We provide round the clock and have no limits. Go wild, send us a request now
Puma SupportAfter we learn more about you, we quote your services around size and complexity. Average cost of Core is $75-100 per employee, per month.
Plans with pricingYes we do. In fact, Service Desk Core was created with everything most businesses need when it comes to security. For organizations that require compliance and security regulation, we've built a plan called Service Desk Core +.
Learn about Core+Yes, this plan can be modified to Co-Managed IT. In most cases, you already have a team that is managing the day to day, our services are modular to complement your team.
Learn about Co-Managed IT with PUMA
Organizations of all sizes, from 10 employees to 10,000+ with national offices partner with PUMA. PUMA is an outsourced IT company that accommodates needs based on the organization structure, security maturity, and technology challenges it's facing.
Service Desk Core+
Core+ ensures your organization has everything needed to maintain security and meet the strict requirements of compliance in regulated industries.
Learn about Core+With Core+, increase security and meet compliance requirements. Click one and learn how they work, why they are important, and what benefits they provide.
Any entitlement with: ☂️ Meets or surpasses cyber insurance requirements and is included in Service Desk Core
All plans are billed per user. A user is a staff member, either full time or part time.
See plansDepending on what your security needs look like, we'll adjust the products in this bundle to better suit your needs. Most Healthcare and like regulated industries have stringent requirements that must be kept up to date and managed. Core+ provides a turn-key elevated security solution for businesses looking to get everything they need on a monthly per-user subscription.
Cyber security is like housekeeping. While nobody can make sure that you're never hacked because there's also always the human element, your liability to the hack or breach will be governed by how clean your houses. Cyber security tools, frameworks, and policies are all about housekeeping and if you do the right thing you'll be treated fairly when the issue occurs.
Our number 1 goal is to mitigate all risk in your business. However, there is no silver bullet and no single solution to stopping ransomware. Being prepared to stand up your systems and work with insurance to ensure your claims are paid quickly requires more advanced security products and services to be in place. Further, we ensure your organization is cyber-aware, increasing overall training, visibility of what risk looks like, and simulating attacks to improve the odds of defending the company against security incident.
We quote your services around size and complexity. Average cost of Core is $115-135 per employee, per month.
Plans & pricing can be found hereYes we do. In fact, more advanced needs are available as add-on services. We provide a suite of additional security focused services that are quoted as your business requires them. Core+ accommodates a security program that surpasses most compliance requirements, and maintains regular check points to ensure your business stays out of the news.
Add-On servicesYes, this plan can be modified to Co-Managed IT. We built Core+ with Co-Management in mind. All our systems and software are configured for multi-tenant abilities so we can maintain shared responsibility or extend our systems for complete management by your team.
Learn about Co-Managed IT with PUMAOrganizations of all sizes, from 10 employees to 10,000+ with national offices partner with PUMA. PUMA is an outsourced IT company that accommodates needs based on the organization structure, security maturity, and technology challenges it's facing.
Service Desk Complete
With Complete, we include projects and when required, no additional fee to come on site your business.
Everything in Core, Core+ with a few extra entitlements. Click one and learn how they work, why they are important, and what benefits they provide.
