🇺🇸 Puma Managed IT is a National Managed Services Provider, located in Central Florida. We were established in 1999 and began our journey as a telecommunications company. We still provide telecom services, but have expanded our offering to focus on Managed IT, Cyber Security, AI, and beyond.

Puma’s business office is open Monday-Friday, 7am to 7pm EST.

Our service department never closes.

All Core, Core+, and Complete plans are quoted and billed per user monthly.

We understand every business varies by size, staff arrangement, and complexity. Some businesses have a lot of full-time employees, whereas others may have more part-time employees.

We work with you to determine the correct quantity, then bill in a range that prevents billing headaches. We'll meet with you on a monthly and quarterly basis to make sure we adjust accordingly. In some cases, advanced security products and add-on services are billed differently with consumption, usage, and device licensing are in use. We explain those items clearly in a proposal / order request before they land on your bill.

💡 A user is a staff member, either full time or part time.

We know billing is important to get right. We bill on the first of the month for the current service month for services like Service Desk, and arears for all consumable products and SaaS services such as Microsoft licensing, cloud storage, etc. For any questions, please inquire with our team.

Yes, our plans can be modified to Co-Managed IT. In most cases, you already have a team that is managing the day to day. Our services are designed to complement your team by understanding their role in the organization, what lanes they are best in, and how to ensure we're a resource when they need help.

🤜🏻 🤛🏻 We extend our systems and tools, so we work in a unified platform.

👌🏻 We build an accountability framework by tracking what is being done, how much time is spent doing those things, and if they are needing to be calibrated to align with company goals.

🎯 We ensure the team is working on initiatives that are best for their skill and abilities.

👨🏾‍💻 They inherit best practices, process development, and centralized knowledge so it can never leave if a tech leaves the organization.

🛡️ We build a security program to ensure the team is operating within the frameworks of best security posture.

Yes - We have a full service, turn-key solution that was built for clients of all shapes and sizes. We cover all the common services and needs and adjust them around you your business.

YES! Let us know and let’s see what is possible.

Puma will help you review your current agreement and work backwards from any contract renewals, hidden costs, and assist with a communication plan. In some cases, we may be able to help negotiate, buy out the agreement, or find ways to enable clarity on what is needed to make a transition.

Puma has been innovating for decades by rethinking how technology and services are valued. Currently, we are leveraging generative and LLM AI models to enhance business processes and workflows. This innovation allows us to resolve issues faster, manage more efficiently, and rethink how AI can replace cost center functions, reduce risks, and improve security posture.

Leveling up our Dispatching and Issue Assignment: Our AI-driven system automatically assigns tasks to the most qualified technicians, eliminating the need for manual dispatching and routing. This not only ensures that the right engineer is assigned to your issue but also guarantees faster response times and optimizes resource allocation. As a result, we can handle more requests with fewer, yet more highly qualified, engineering resources.

Chris Burns & Ed Dibeler own Puma Managed IT - See their LinkedIn accounts below.

Both Chris & Ed have been in the managed IT industry with a focus in Healthcare for over 20 years.

Our legal corporate address is: 3998 CR 309, Lake Panasoffkee, FL 33538

Corporate office: We do not have a corporate office where people work out of. We embrace a remote culture and enable staff to work anywhere they are the most productive.

Where to mail checks? We have moved away from checks. Why? It’s slow, the mail is unpredictable, and it costs a lot of money to employ people to go get a payment and take it to a bank. If you must send us a check, please send to: 3998 CR 309, Lake Panasoffkee, FL 33538

How else do you accept payment? ACH or credit card is the way. Reach out to invoices@pumatele.com for more information in how to setup payments like ACH and Credit Card.

Organizations of all sizes, from 10 employees to 10,000+ with national offices partner with Puma. Puma is an outsourced IT company that accommodates needs based on the organization structure, security maturity, and technology challenges it's facing.

Yep. Clients on our Core, Core+, and Complete are entitled to unlimited support with our engineers. 🙌🏻

Yes we do. In fact, Service Desk Core was created with everything most businesses need when it comes to security. For organizations that require compliance and security regulation, we've built a plan called Service Desk Core + just for you.

Puma’s business office is open Monday-Friday, 7am to 7pm EST. We provide 24/7 support for emergency/urgent requests.

Puma’s onboarding process typically takes 30-60 days to complete. We begin the transition process by meticulously collecting IT information from the incumbent IT partner and collaborating closely with the client to organize vendors, assets, credentials, and understand processes. Once we build our attack plan, we come on-site to execute a thoughtful plan to confirm all your assets, complete the installation of Puma tools, and meet with stakeholders to ensure we’re ready for launch of new services. Over the next 90 days, we will work on establishing an issues list to communicate needs and ensure a technology roadmap can be executed on.

Depending on what your security needs look like, we'll adjust the products in this bundle to better suit your needs. Most Healthcare and like regulated industries have stringent requirements that must be kept up to date and managed. Service Desk Core+ provides a turn-key elevated security solution for businesses looking to get everything they need on a monthly per-user subscription.

Cyber security is like housekeeping. While nobody can make sure that you're never hacked because there's also always the human element, your liability to the hack or breach will be governed by how clean your houses. Cyber security tools, frameworks, and policies are all about housekeeping and if you do the right thing you'll be treated fairly when the issue occurs.

Our number 1 goal is to mitigate all risk in your business. However, there is no silver bullet and no single solution to stopping ransomware. Being prepared to stand up your systems and work with insurance to ensure your claims are paid quickly requires more advanced security products and services to be in place. Further, we ensure your organization is cyber-aware, increasing overall training, visibility of what risk looks like, and simulating attacks to improve the odds of defending the company against security incident.

Yes we do. In fact, more advanced needs are available as add-on services. We provide a suite of additional security focused services that are quoted as your business requires them. Core+ accommodates a security program that surpasses most compliance requirements, and maintains regular check points to ensure your business stays out of the news.