How We support you: Remote, Phone, Ticket, Email, Chat, *On-site
What is it?
Our support was designed to provide comprehensive assistance across multiple channels to ensure that your IT issues are resolved quickly and efficiently. We offer support via remote access, phone, ticketing system, email, chat, and on-site visits, ensuring that you have access to help whenever and however you need it.
Why it's important?
Different IT issues require different methods of support. By offering multiple support channels, we ensure that you can get the help you need in the most convenient and effective way possible. Whether it's a quick question, a complex technical issue, or an urgent on-site requirement, our multi-channel support ensures your IT environment remains stable and efficient.
How it works:
Our managed IT services, including comprehensive support through remote, phone, ticket, email, chat, and on-site channels, are built just for you. Upon our onboarding experience, we train and demonstrate how to reach us when help is needed.
What are the benefits?
When, what, where, how
Let's deliver an experience that's best for you, your people, and your business. Based off urgency, our engineers decide the best way to deliver support services.
Speed and accuracy
In most cases, remote is faster than any other method of delivering support. If we can remotely connect, we can save you and our team the time it takes to drive to your office.
Chat with us (new)
Extending our service over chat has been a major win for reaching those who need a helping hand, but can't get to a computer. Chat is natural and removes the formality of opening tickets or support calls.
On-sites
Engineers able to travel on site to your office, but be within 30 mile radius of their home office. If we need to come on site, there is likely a bigger issue that needs to be communicated. We rarely need to go on-site, but available if needed.
