Support for your technology
What is it?
Support for all your technology and we mean all of it. Including the computers, systems that run the applications such as servers, cloud infrastructure, power, and beyond; expanding into all aspects of your IT infrastructure. Our team of experienced engineers offers expert support to ensure your technology operates smoothly, efficiently, and securely. From troubleshooting issues to optimizing performance, we are dedicated to keeping your IT environment at its best.
Why is it important?
In today's technology-driven world, maintaining the performance and reliability of your IT systems is critical to business success. Technical issues can lead to costly downtime, reduced productivity, and security vulnerabilities. Our specialized support ensures that your technology remains robust, secure, and aligned with your business objectives.
How it works:
Upon partnering with PUMA, we provide you a 90-120 day onboarding experience that assesses all your tech, how it's configured, and where we can improve the experience when using it. We survey staff and learn what issues they've had in the past, and then hyper-focus on removing those issues from ever happening again. We implement process and procedure to enable ease of access to our team, whether remote, on site, chat, phone, email, VR, and beyond... Our progressive support for your technology ensures we're ready to drive an outcome that raises the bar on managed IT support.
What are the benefits?
Lower Risk, Increase Security
With PUMA, your managed IT infrastructure ensures less risk and increased security posture. Our team takes ownership of your tech!
All The Peripherals
Sometimes business forgets how the small stuff can feel like death by a thousand cuts. We tame your printers, scanners, fax machines, cameras and the like.
All The Technology
Desktops, workstations, laptops, tablets, phones, and anything else you use that connects to the internet, is used for business and beyond.
Server Infrastructure
Servers, both cloud and on premise rule the business world - Our team is experienced to handle the simple and even most complex data centers (local or hosted).
