On-Site Support & Visits
What is it?
Our On-Site Visit Support service provides personalized IT assistance directly at your location, ensuring hands-on support for issues that require physical intervention. Our technicians are available to visit your site within a 30-mile radius, providing prompt and effective solutions for your IT needs.
Why is it important?
Certain IT issues cannot be resolved remotely and require a technician to be physically present. On-site support ensures that complex problems, hardware installations, and network setups are handled efficiently, minimizing downtime and disruption to your business operations.
How it works:
With Service Desk Complete, we include on-site visits, as needed to provide hands-on assistance and expertise when it’s needed. Depending on your company’s needs, the urgency of the issue, and the travel time, we’ll work with you on all the details to ensure we make it on-site.
What are the benefits?
Reduced Downtime
Sometimes you need someone on-site to address failed hardware like core infrastructure or meeting vendors.
See, hear, touch, smell
While 99% of our services are delivered remotely, sometimes you need to be there in person to put your hands on it.
You’d prefer a visit
Some customers like to see us every once in a while, and we LOVE that!
The last mile
If your team is unable to do any last mile work (connecting new computers together, cable management, etc.), let us know and we’ll arrange an on-site visit.
When Remote Won’t Cut It – We’re There in Person.
Need boots on the ground? We’ll be there to tackle the tech issues hands-on.
Ready for a different IT partner?
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entitlements to explore
Learn more about PUMA's Core, Core+, and Complete entitlements. Click one and learn how they work, why they are important, and their benefits.
