Named Account Manager
What is it?
You get your own lego guy! Well, maybe not, but we do assign a dedicated expert to oversee your relationship with us, ensuring your needs are met with personalized attention and strategic oversight. Your account manager is your go-to contact for all aspects of our partnership, from day-to-day support to long-term planning and management.
Why it's important?
Building a strong, collaborative partnership is essential for achieving your business goals. Having a dedicated account manager means you have a consistent point of contact who understands your unique challenges and objectives. This personalized approach ensures that your needs are prioritized and addressed promptly, fostering a productive and mutually beneficial relationship. Or, when you need to vent about something, you know we're here for ya.
How it works:
Upon partnering with PUMA, we assign and introduce you to your dedicated account manager, who will take the time to understand your business goals and IT needs. Regular meetings and check-ins are scheduled to review progress, address any concerns, and discuss strategic initiatives. Your account manager provides continuous support, coordinating with our technical teams to ensure all your requirements are met and that you receive the highest level of service.
What are the benefits?
Efficient Issue Resolution
Swift resolution of any concerns or issues, with a dedicated advocate who prioritizes your satisfaction.
They Know YOU
Receive tailored support from a manager who is intimately familiar with your business and its specific requirements.
Access to us
Sometime you need to send a text or share some quick info - We got you and we enable this for you to have quick access.
Know the score
Our calibration calls provide you transparency and accountability so we may constantly make improvements.
