About us
Puma is a Microsoft certified partner that specializes in providing computer networking, phone, and IT consulting Services to small and mid-size businesses across North America.
Puma is a Microsoft certified partner that specializes in providing computer networking, phone, and IT consulting Services to small and mid-size businesses across North America.
Puma's story
PUMA Telecommunications was founded in 1999 by Ed Dibeler where he focused on delivering telecommunication services to clients that varied from small business to the Fortune 500. Over the years, PUMA expanded its services to offer IT support with a focus on healthcare delivering IT solutions to customers that didn’t think were possible.
In 2023, Chris Burns joined the company as the COO and brought 20 years of experience to the team. Chris founded a healthcare-focused MSP in 2005, where then in 2016, merged with Adam Steinhoff & Dedicated IT, expanding the verticalized vision into the national presence it holds today. After leaving Dedicated IT in late 2022, Chris and Ed reconnected after a failed attempt to work together in the past, where they found alignment in core values and shared a strong passion on building the next verticalized managed services platform.
We’ve launched the first phase of a 10-year growth strategy, anchored by three essential pillars.
The future is bright at PUMA as we’ve rebuilt our services from the ground up, launched our new brand, new website, and doubled our team size since the beginning of the year. Our goal is to change the stigma around IT providers from “what are we paying for” to “how did we operate without PUMA before”.
Whether you’re a business looking to see what else is out there, or an IT engineer looking to exit that MSP factory life, we invite you to join us on our journey.
Chris & Ed have worked hard to build a platform that is people focused. In fact, elevating the human experience is our mantra. Everything we do is with our people, your people, and our community in mind.
At Puma, we believe that technology is only as powerful as the people behind it. Our commitment to people drives everything we do. Our talented engineers are the heart of our operation, bringing passion, expertise, and innovation to every project. We invest in their growth, ensuring they have the tools and environment to excel, because we know that happy, empowered engineers lead to satisfied clients.
We’re people focused: Personal, Professional, Community.
We reject the factory style MSP model - Where people are squeezed for maximum performance. We believe there is a better way, focusing on where we can provide the most value and delivering just that.
How can you measure success or failure if you're not keeping track of the score? We keep track to drive awareness of progress and to benchmark what good looks like.
Our team is strategically placed around the Nation so we may serve you wherever you call home.
