Pounce into all inclusive IT services.

A new generation of Managed IT Services is here. Built from the ground up to eliminate the high-cost, low-effort ticket noise from your business – For Good.

Services Who's PUMA?
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Know where you’re going with a Technology Roadmap.

Included in all plans

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From Confusion to Clarity - Strategic IT Planning with vCIO.

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Healthcare

Over 25 years managing Healthcare businesses and specialties.

Pricing

Turn-key managed IT offering that is billed monthly, by employee.

How it works

Making the move without the stress. Learn how easy it is working with us.

About us

We believe that technology is only as powerful as the people behind it.

Does your house cleaning routine check out?

Open the modal to learn more about cyber insurance mappings to PUMA services.

Puma Service Desk plans include entitlements that meet most cyber insurance 2024-2025 requirements.

Puma manages your cyber insurance so your claim will get paid if an incident arises.

Security services that meet cyber insurance requirements

👋🏻 Hi.
We're Puma.

Puma is a privately owned group of talented IT engineers from all areas of technology, with a mission to deliver superior IT services to companies throughout the US.

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Our clients ❤️ us
and we think you will too.

PUMA thinks differently about the tech industry and challenges the status-quo to deliver outcomes clients thought were impossible.

and we 💖 our clients!

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Everything is always great. I am very pleased with the service. Great job PUMA!!

S. Lowe
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Everyone is always prompt in their assistance, and courteous!

R. Richards
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Always responds fast and I never had a issue that was sent over that the team couldn't solve.

J. Wilson
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Just happy with the Quickness & Kindness of fixing my computer! Thank you so much!

A. McCoy
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PUMA, as always knew exactly what the issue was, took the time to educate me so I could take steps to resolve it. Excellent service as always!

M. Allhoff
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PUMA technicians are friendly, helpful, and cheerful. It is always a pleasure working with them.

M. Cordell
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Responded quickly, and immediately knew what needed to be done.

N. Bunker
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Puma is always fast and helpful whenever a problem arises. I am grateful, thank you.

T. Polk
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Best service ever! And best professionalism! I always mention Puma to every business I talk to!

B. Simmons

About us

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ready to talk?

Serving The Nation

PUMA is strategically placed around The Nation so we may serve you wherever you are at.

About us
map of the coverage we provide

What we do

Our services laid out in icons
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Service Desk Core

Service Desk
built with you in mind.

With Service Desk Core, we provide you with 26 of the most thoughtful IT & security entitlements that doesn't break the bank.

See Plans 26 Entitlements
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Core+ for additional security

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Keeping the bad guys out.

With Core+, increase security and meet compliance requirements.

See Plans 40 Entitlements
Complete radial services

Go with Complete

Projects +
on-site visits included.

With Complete, we include projects and when required, no additional fee to come on site your business.

See Plans 42 Entitlements
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Voice Services

PUMA Voice Services For Business

All-in, built for business phone services that are rich in features, relevant with AI and tomorrow's tech, but doesn't break the bank. Start with PUMA's Essentials: User License, Voice Management and Unlimited Calling US & Canada.

Voice Services

The problem

Organizations are tired of poor IT services

In the rush to maximize profits, many National IT providers have turned to a new trend: a conveyor belt of low-paid, underqualified technicians. It’s an assembly line approach, designed to churn out support at the lowest possible cost.
We call it Tech Roulette.

What is tech roulette?

Tech Roulette definition and example

Frustration you can relate to

The reality of tech roulette

For your staff, getting support feels more like a struggle than a solution, with the constant need to re-explain issues to different faces. This repeated frustration slows productivity and erodes morale, turning IT support into a burden rather than a strategic partner.

Real world examples

Calling their IT support is like playing tech roulette – you never know if you'll hit the jackpot or go bust.

After spinning the wheel of tech roulette, my ticket finally landed on someone who knew less than I did.

After playing tech roulette with my software install, I finally got a link...

Wasn't even mad

Mark lost hope after the 3rd IT support agent asked him to verify an email sent... Which was full circle.

The dreaded assembly line approach

Conveyor belt of low-paid, underqualified technicians

Instead of swift issue resolution, every minor issue turns into a time-consuming ordeal, eating away at your productivity.

Typical MSP Support Workflow:
See 1, 2, 3, 4, 5, etc.

Managed Services provider typical workflow with low paid posiitons
Does it make sense to put the least experienced, least paid people with your staff when they need help?
Some MSP’s have +/- 1 or 2 help desk on the factory floor at one time; MSP Factories vary

Spoiler alert... It's not good.

For you, for us, for our industry.
A metric 🚢 boatload of inexperienced techs (tm)

We all had to start somewhere, but the world has changed. What new risk does your business experience by having super green techs assigned to you?

Continued increase of IT
cost of service

Because issues are not assigned to an engineer correctly, we just have repeated issues that are multiplied in costs.

Long wait times ⌛ for support and qualified engineering time

Don't worry, the wait times are just whenever we can get 5 min with the only qualified engineer. He's overseeing, well everyone.

"New" techs that don't know
you or your staff

New to you, also new to the IT industry. Not sure which is worse.

"New" techs that don't
know your business

New techs, new to the industry, and oh, don't know anything about how your business actually functions.

"New" techs that don' know your your technology. 🙄 3x oof

Tech roulette ensures you'll have not only new people who don't know you or your staff, but prior knowledge of your technology walked out the door as well.

band-aids 🩹 everywhere

Nothing like a good ol workaround. Until the entire business is tied together with shoe strings and bubble gum. Most business owners want to fix problems permanently, not put issues on repeat... forever.

ticked off staff 🤬

When staff can't work or have technical issues that linger, they often resort to their own solutions, complicating IT having visibility into what is actually being done. e.g., working out of AOL or gmail, using their kids computers to access corporate docs, and on.

No roadmap, no tech refresh, old gear everywhere

When you have tech roultette, nobody is keeping up with the technical debt. This exposes your business to risk that creates a major problem with

...and with tech roulette,
you could be 3 clicks away
from being in the news.

but, there is a better way.

Re: The better way

Remove the bottlenecks

With PUMA, we reject the status-quo. We believe in a model that begins with top-tier talent—seasoned engineers who understand your business, your needs, know your systems inside and out, and are dedicated to delivering solutions, not just patching problems.

Services without tech roulette
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Our model is engineers only

You get an engineer every time, not someone who’s learning on you. #saynototechroulette

Giant leap forward
in your security posture

When you have engineers focused on you, your security posture improves greatly. Our team is security focused ensures your protected.

Solving problems the
first round

Team of highly qualified and trained engineers work issues together, reducing overall need for escalation steps.

Your staff will enjoy working with us

When your staff reach out, they get help that not only is with confidence, but also respectful and aware of the business impact. We know how to read the room and with self escalation, staff enjoy attention when they need it.

Big brain AI stuff

We heavily use AI to amplify accuracy and efficiency. Use of AI to accelerate support requests, gather key information, and assign to most knowledgeable engineer on team.

Less wait

We build automation and solve problems that typically cause long wait times. Instead, your staff have access to our team and overall less wait.

Technology roadmaps

When you have qualified engineers on deck, you have visibility into what needs to be done, in what order, what budgets are needed and how it impacts the company.

Need an army? We got you

PUMA was built from the ground up to scale as large as you need us. Our team of engineers are skilled and ready to knock out even the most complex projects on deck.

Competent & Quality as focus

Our team is certified in many technologies, but our mission is to find the right people to land in the right seat. We'd rather have quality over quantity any day of the week.

Customers who trust PUMA

Expercare - An urgent care based out of GA

ExperCARE

ExperCARE distinguishes itself not only through urgent care but also in routine care, reflecting their broad approach to health services.

Case Study
Locations: 15

Located in Georgia, with recent expansion to Alabama.

Services: Co-Manage

Services to help manage and maintain systems, road mapping, and more.

Industry: Healthcare

Urgent Care, emergency medicine, and more.

SpaceX

Falcon 9 is a reusable, two-stage rocket designed and manufactured by SpaceX for the reliable and safe transport of people and payloads into Earth orbit and beyond. Falcon 9 is the world’s first orbital class reusable rocket.

Case Study
Locations: 12

California, Texas, Florida.
Coming soon: Mars

Services: Space Tech

Voice, telecom, sensor development, compliance

Industry: Aerospace

Saving earth from itself

Advanced Bone & Joint

Board-certified and fellowship-trained orthopedic physicians and surgeons diagnose and treat all manner of injuries and conditions that affect bones, joints, ligaments, tendons, muscles, and nerves.

Case Study
Locations: 3

In the heart of MS, ABJD has 3 physical
locations and 30+ remote staff.

Services: Service Desk

Service Desk Complete

Industry: Healthcare

Orthopedics, Ortho Urgent Care

Ready for an IT change?

Learn how PUMA Managed IT can help you simplify IT operations.

Talk with us