ISP & Internet Management
What is it?
Our service desk takes the hassle out of managing your internet connection. We handle everything from monitoring reliability, speed, and maintaining your internet circuit to managing support requests. Whether it's troubleshooting connectivity issues, liaising with your Internet Service Provider (ISP), or optimizing your network performance, we've got you covered.
Why it's important?
Reliable internet connectivity is the backbone of modern business operations. Downtime or slow internet speeds can significantly impact productivity, communication, and customer satisfaction. By entrusting your internet support to us, you ensure uninterrupted, high-speed connectivity that keeps your business running smoothly.
How it works:
When partnering with PUMA, we onboarding you and your technology. We assess your internet, speed, and configurations to ensure we have full knowledge of who, what, when, where, and sometimes why it is what it is. Our team then makes recommendations on changes or sets up continuous monitoring of your internet connection and manages all interactions with your ISP. We provide proactive troubleshooting and support to ensure your connectivity remains stable and efficient. Regular performance reviews and optimizations are conducted to keep your network running at peak performance.
What are the benefits?
Reliable Connectivity
Ensure consistent, high-speed internet access to keep your business operations running without interruption.
ISP Liaison
We manage communications with your ISP, handling escalations and ensuring swift resolution of any issues.
Proactive Monitoring
We continuously monitor your internet connection, identifying potential issues before they impact your business.
Focus on Core Business
Free up your internal resources by letting us handle the complexities of internet management and support.
