Pounce into all inclusive IT services.
+42 Entitlements included with Service Desk Complete.
Services
+42 Entitlements included with Service Desk Complete.
Services
Included in all plans
Puma manages your cyber insurance so your claim will get paid if an incident arises.
Puma is a privately owned group of talented IT engineers from all areas of technology, with a mission to deliver superior IT services to companies throughout the US.
PUMA thinks differently about the tech industry and challenges the status-quo to deliver outcomes clients thought were impossible.
Everything is always great. I am very pleased with the service. Great job PUMA!!
Everyone is always prompt in their assistance, and courteous!
Always responds fast and I never had a issue that was sent over that the team couldn't solve.
Just happy with the Quickness & Kindness of fixing my computer! Thank you so much!
PUMA, as always knew exactly what the issue was, took the time to educate me so I could take steps to resolve it. Excellent service as always!
PUMA technicians are friendly, helpful, and cheerful. It is always a pleasure working with them.
Responded quickly, and immediately knew what needed to be done.
Puma is always fast and helpful whenever a problem arises. I am grateful, thank you.
Best service ever! And best professionalism! I always mention Puma to every business I talk to!
PUMA is strategically placed around The Nation so we may serve you wherever you are at.
About us
Service Desk Core
With PUMA Service Desk, we include just about everything most businesses need when it comes to their technology management.
See Plans 26 Entitlements
Core+ for additional security
With Core+, increase security and meet compliance requirements.
See Plans 40 Entitlements
Go with Complete
With Complete, we include projects and when required, no additional fee to come on site your business.
See Plans 42 Entitlements
Voice Services
All-in, built for business phone services that are rich in features, relevant with AI and tomorrow's tech, but doesn't break the bank. Start with PUMA's Essentials: User License, Voice Management and Unlimited Calling US & Canada.
Voice ServicesThe problem
In the rush to maximize profits, many National IT providers have turned to a new trend: a conveyor belt of low-paid, underqualified technicians. It’s an assembly line approach, designed to churn out support at the lowest possible cost.
We call it Tech Roulette.
What is tech roulette?
Frustration you can relate to
For your staff, getting support feels more like a struggle than a solution, with the constant need to re-explain issues to different faces. This repeated frustration slows productivity and erodes morale, turning IT support into a burden rather than a strategic partner.
Real world examples
Calling their IT support is like playing tech roulette – you never know if you'll hit the jackpot or go bust.
After spinning the wheel of tech roulette, my ticket finally landed on someone who knew less than I did.
After playing tech roulette with my software install, I finally got a link...
Wasn't even madMark lost hope after the 3rd IT support agent asked him to verify an email sent... Which was full circle.
The dreaded assembly line approach
Instead of swift issue resolution, every minor issue turns into a time-consuming ordeal, eating away at your productivity.
Typical MSP Support Workflow:
See 1, 2, 3, 4, 5, etc.
We all had to start somewhere, but the world has changed. What new risk does your business experience by having super green techs assigned to you?
Because issues are not assigned to an engineer correctly, we just have repeated issues that are multiplied in costs.
Don't worry, the wait times are just whenever we can get 5 min with the only qualified engineer. He's overseeing, well everyone.
New to you, also new to the IT industry. Not sure which is worse.
New techs, new to the industry, and oh, don't know anything about how your business actually functions.
Tech roulette ensures you'll have not only new people who don't know you or your staff, but prior knowledge of your technology walked out the door as well.
Nothing like a good ol workaround. Until the entire business is tied together with shoe strings and bubble gum. Most business owners want to fix problems permanently, not put issues on repeat... forever.
When staff can't work or have technical issues that linger, they often resort to their own solutions, complicating IT having visibility into what is actually being done. e.g., working out of AOL or gmail, using their kids computers to access corporate docs, and on.
When you have tech roultette, nobody is keeping up with the technical debt. This exposes your business to risk that creates a major problem with
Re: The better way
With PUMA, we reject the status-quo. We believe in a model that begins with top-tier talent—seasoned engineers who understand your business, your needs, know your systems inside and out, and are dedicated to delivering solutions, not just patching problems.
You get an engineer every time, not someone who’s learning on you. #saynototechroulette
When you have engineers focused on you, your security posture improves greatly. Our team is security focused ensures your protected.
Team of highly qualified and trained engineers work issues together, reducing overall need for escalation steps.
When your staff reach out, they get help that not only is with confidence, but also respectful and aware of the business impact. We know how to read the room and with self escalation, staff enjoy attention when they need it.
We heavily use AI to amplify accuracy and efficiency. Use of AI to accelerate support requests, gather key information, and assign to most knowledgeable engineer on team.
We build automation and solve problems that typically cause long wait times. Instead, your staff have access to our team and overall less wait.
When you have qualified engineers on deck, you have visibility into what needs to be done, in what order, what budgets are needed and how it impacts the company.
PUMA was built from the ground up to scale as large as you need us. Our team of engineers are skilled and ready to knock out even the most complex projects on deck.
Our team is certified in many technologies, but our mission is to find the right people to land in the right seat. We'd rather have quality over quantity any day of the week.
We've been in business for over 25 years and continue to expand our services across the nation.
ExperCARE distinguishes itself not only through urgent care but also in routine care, reflecting their broad approach to health services.
Case StudyLocated in Georgia, with recent expansion to Alabama.
Services to help manage and maintain systems, road mapping, and more.
Urgent Care, emergency medicine, and more.
Falcon 9 is a reusable, two-stage rocket designed and manufactured by SpaceX for the reliable and safe transport of people and payloads into Earth orbit and beyond. Falcon 9 is the world’s first orbital class reusable rocket.
Case Study
California, Texas, Florida.
Coming soon: Mars
Voice, telecom, sensor development, compliance
Saving earth from itself
Board-certified and fellowship-trained orthopedic physicians and surgeons diagnose and treat all manner of injuries and conditions that affect bones, joints, ligaments, tendons, muscles, and nerves.
Case StudyIn the heart of MS, ABJD has 3 physical
locations and 30+ remote staff.
Service Desk Complete
Orthopedics, Ortho Urgent Care
